FAQ

If you have other burning questions we weren’t able to address here, feel free to email.

Shopping

We offer two shipping options to suit your needs:

  1. Free Shipping: Your items will be delivered within 10 to 20 days at no extra cost.
  2. Premium Fastest $35 Shipping: For quicker delivery, choose our premium option to receive your items within 3 to 7 days.

The delivery time depends on the shipping method you choose:

  1. Free Shipping: Your items will arrive within 10 to 20 days.
  2. Premium Fastest Shipping: Opt for this method to receive your items within 3 to 7 days.

Payment

Currently we are accepting payments through PayPal.

Simply, click on "Track Order" you will see on top menu bar.

Then you have to fill "Order NO" and "Billing Email".

Then Click "Track".

Contact Us for more options.

Orders & Returns

Shopping with JewelNI is simple and secure.

  1. Browse our collection and select your favorite jewelry.
  2. Choose your preferred metal finish or available options (if applicable).
  3. Click Add to Cart or Buy Now.
  4. Proceed to checkout and enter your shipping details.
  5. Complete your payment securely through PayPal.

Once your order is placed, you will receive an order confirmation email. After your jewelry is handcrafted and shipped, we'll send you a tracking number so you can monitor your delivery.

If you need to cancel or modify your order, please contact us as soon as possible at [email protected].

  • Orders may be cancelled or modified before production begins.
  • Once your jewelry has entered production or has been shipped, cancellations or changes may not be possible.
  • If you need to update your shipping address, please contact us immediately after placing your order.

We always do our best to accommodate customer requests whenever possible.

No. You can place your order as a guest without creating an account.

Creating an account is optional, but it allows you to:

  • Track your orders
  • View your order history
  • Save your shipping information for faster checkout
  • Receive updates on your purchases

Your satisfaction is important to us.

If you're not completely satisfied with your purchase, you may request a return according to our Return Policy.

To be eligible for a return:

  • Contact us within the return period stated in our Return Policy.
  • The item must be unused and returned in its original condition and packaging.
  • Custom-made, personalized, or engraved jewelry may not be eligible for return unless it arrives damaged or defective.

Once we receive and inspect the returned item, we'll process your refund or exchange according to our Return Policy.

For return requests, please contact [email protected] before sending any item back.

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