At JewelNI, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our Return & Refund Policy below for complete details about returns, exchanges, cancellations, and refunds.
- You have 30 calendar days to return an item from the date you received it.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- The buyer is responsible for paying the return shipping costs.
- We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
- We cannot accept returns for items that have been damaged after delivery or show signs of use. If your order arrives damaged during shipping, please contact us within 48 hours of delivery with photographs so we can assist you promptly.
- If you would like to exchange an item for a different size, color, or style, please contact us within 30 days of receiving your order.
- Exchanges are subject to availability. If the item you wish to exchange is out of stock, we will issue a refund or store credit.
To initiate a return, please follow these steps:
- Contact us at [Your Contact Email] with your order number and the reason for the return.
- Once your return request is approved, we will provide you with further instructions on how to return the item.
- Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
- If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take some time for your bank or credit card company to process the refund.
If you have any questions about our return and refund policy, please contact us via email at [email protected]
The following items are not eligible for return unless they arrive damaged or defective:
- Personalized or engraved jewelry
- Custom-made jewelry
- Items showing signs of wear or alteration
- Gift cards (if applicable)
Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and must follow the standard return process.
Approved refunds are processed to the original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Please return all original packaging, certificates (if provided), and accessories with the returned item.